Last Updated

May 2026

1. Introduction

Crestwell Facilities (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

2. Information We Collect

We may collect the following information:

• Name

• Address

• Email address

• Telephone number

• Property information relevant to requested services

• Payment information

• Communications between you and our team

• Website usage data and analytics

3. How We Use Your Information

We use your information to:

• Provide quotations and services

• Manage bookings and appointments

• Process payments

• Communicate regarding services

• Improve our services and customer experience

• Comply with legal obligations

4. Sharing Information

We do not sell your personal information.

We may share information with:

• Approved subcontractors carrying out services on our behalf

• Payment processors

• Professional advisers

• Regulatory authorities where required by law

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

7. Your Rights

You have the right to:

• Request access to your personal data

• Request corrections to inaccurate data

• Request deletion where legally permissible

• Withdraw consent where applicable

Requests can be made using the contact details provided on our website.

8. Cookies

Our website may use cookies and analytics technologies to improve performance, functionality, and user experience.

9. Contact

For privacy-related enquiries, please contact Crestwell Facilities via the contact details provided on our website.